Terms & Conditions
By accessing or purchasing from the Vanityline website, you agree to the following Terms & Conditions. Please read before placing an order.
Manufacturing Lead Time
All Vanityline pieces are manufactured to order.
A standard manufacturing lead time of 4–6 weeks applies to all confirmed orders.
Once manufacturing is complete, a delivery lead time of approximately 2–5 working days applies for national orders outside of Cape Town.
Please note that lead times are estimates and may vary depending on production schedules, courier delays, or circumstances beyond our control.
Delivery
We offer same & next day delivery (once goods are ready) within Cape Town as well as nationwide delivery via external courier partners.
Delivery rates are calculated automatically at checkout based on your location and the items ordered.
Please ensure that the correct delivery address is entered at checkout. Once an order has been dispatched, we are unable to change the delivery address.
Once your order has been dispatched, national orders will receive a tracking number to monitor the progress of your delivery.
A responsible person must be available to receive and sign for the delivery at the provided address.
Delivery Access & Site Responsibility
Customers are responsible for ensuring that ordered items will fit through doorways, hallways, staircases, lifts, and access points at the delivery address.
If delivery cannot be completed due to restricted access, absence of a recipient, or items not fitting into the premises, additional delivery or return transport fees may apply.
Vanityline and its courier partners cannot be held responsible for items that cannot be delivered due to site access limitations. No hoisting services will be done.
Receiving Your Order
All orders are quality checked and securely packaged before leaving our warehouse.
Please inspect your order with the courier upon delivery before signing the Proof of Delivery (POD).
If visible damage is present upon arrival, this must be noted with the courier and reported to us immediately so that we can assist with courier claims.
Claims cannot be processed once a delivery has been signed for in good order.
If your order arrives with a fault or damage, please notify us on the same day of delivery and provide photographs so that we can assist with resolving the issue.
Product Faults
If a product is received with a manufacturing defect, including faulty fittings or components, please notify us as soon as possible and provide images so that we can assist.
Where a genuine manufacturing fault is confirmed, we will arrange an appropriate resolution which may include repair, replacement, or replacement parts where applicable.
Assembly
Vanityline products are delivered either fully assembled or partially assembled depending on the item.
Assembly requirements may vary depending on the product purchased.
Payment
Vanityline reserves the right to retain ownership of all products until full payment has been received and cleared.
Orders will only be processed and dispatched once funds have reflected in our account.
Refunds, Returns & Cancellations
As all Vanityline pieces are manufactured to order, we do not offer cancellations, refunds, or change-of-mind returns once an order has been confirmed.
Refunds or returns will only be considered in the case of confirmed manufacturing defects.
Custom Designs
Products within the Vanityline range are produced according to set designs and dimensions and cannot be customised.
For custom studio builds or bulk orders, please contact:
Product Representation
We strive to ensure that product images, colours, finishes, and specifications are displayed as accurately as possible.
However, slight variations may occur due to screen settings, lighting conditions, and natural material differences.
Images are therefore intended as representative visuals.
Website Use
This website and its content are intended for the purpose of browsing and purchasing Vanityline products.
Users may not misuse the website, attempt to gain unauthorised access to the website or its systems, or use the website for fraudulent purposes.
Intellectual Property
All content on this website, including product designs, images, text, branding, and graphics, remains the intellectual property of Vanityline.
Content may not be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
Vanityline shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the repair, replacement, or resolution of confirmed product faults where applicable.
Privacy
By using this website and placing an order, you agree to our Privacy Policy, which outlines how personal information is collected and used.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us via email:
Business hours:
Monday – Friday
9am – 4pm (Online Only)