A standard manufacturing lead time of 4 – 6 weeks applies to all confirmed orders. Thereafter, a delivery lead time of 2-5 working days applies to national orders outside of Cape Town. 

We offer delivery locally within Cape Town, and nationwide delivery with an external courier service. Nationwide delivery rates are calculated at checkout based on your location and items ordered. 

Please enter the correct shipping address upon checkout – once your order is dispatched, we cannot make alterations to your address

Once dispatched, you will receive a tracking number to track the whereabouts of your order. Please ensure there is someone available to accept delivery at the provided address.

All orders are quality checked and packaged securely before leaving our warehouse premises 

Vanityline will not be held responsible for damages caused by clients and/or external courier services, please ensure items are inspected with the couriers on arrival of your package, before signing any delivery paperwork, in order to assist and / or process possible insurance claims. Claims will not be processed if POD signed for in good order. 

Should your order arrive with a fault, please ensure we are notified on the same day of arrival in order to assist with courier claims. 

Should you receive a faulty product including notable defects such as faulty bulbs or fittings – please notify us immediately and provide us with images in order to assist. 

All of our products are either fully assembled or partially assembled for your convenience

Vanityline reserves the right to ownership of all products. Orders will only be processed and dispatched once funds have reflected in our account.